Customer Service Resolution Specialist - Remote

Overview

The Customer Service Resolution Specialist at Vestiaire Collective is responsible for managing complex customer inquiries and ensuring a high level of satisfaction while promoting the values of luxury fashion.

In Short

• Handle complex level 3 customer requests via phone and messaging.
• Ensure customer satisfaction and loyalty.
• Work onsite in Paris 3 days a week and remotely 2 days.
• Participate in a 3-week onsite training period.
• Demonstrate excellent written and verbal communication skills.
• Collaborate with internal teams to meet customer needs.
• Proactively communicate issues to improve service.
• Maintain solid relationships with customers.
• Adapt to peaks in activity with flexibility.
• Passionate about fashion and customer service.

Requirements

• At least 3 years of experience in Customer Service.
• Strong understanding of customer expectations in luxury fashion.
• Experience in the fashion industry is a plus.
• Perfect command of English; French or German is required.
• Additional languages are a plus.
• Excellent interpersonal and teamwork skills.
• Resourceful and adaptable to changing circumstances.
• Strong organizational and rigorous work ethic.

Benefits

• Work in a leading global marketplace for pre-loved fashion.
• Be part of a diverse team representing over 50 nationalities.
• Contribute to a sustainable fashion movement.
• Engage in a collaborative work environment.
• Enjoy a flexible work schedule.