Russian Bilingual Healthcare Engagement Coordinator - Remote

Overview

Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. By collaborating closely with caregivers and leveraging innovative technology, Vesta transforms the home into a comprehensive care setting.

In Short

• Coordinate, schedule, confirm and manage virtual patient appointments
• Handle cancellations and resolve scheduling conflicts as they occur
• Train patients in using and troubleshooting tech issues pertaining to video calls
• Ensure smooth patient flow by providing education during scheduling/confirming
• Communicate with the patient and their care team through various channels (calls, text, chat, etc) to ensure optimal clinical outcomes
• Maintain a positive, empathetic and professional attitude at all times
• Document all interactions with the patient and family within our proprietary system and our EHR
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
• Perform other duties as required or assigned
• Data entry within operating dashboards, reporting and workflow platforms

Requirements

• Fluency English and Russian (required)
• 2+ years of experience working in a healthcare setting (required)
• 2+ years experience helping to coordinate care and services for members of a fragile population (required)
• Experience communicating with patients via phone/telehealth (required)
• Knowledge and understanding of chronic care management processes (required)
• A customer service mindset for both internal and external customers (required)
• Experience with documenting in electronic medical records (required)
• A love for the elderly and ensuring they remain healthy at home
• Ability to multitask
• Comfortable in a dynamic and always evolving startup environment

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• A company-provided work computer to perform duties efficiently