Customer Success Manager (English & French-Speaking) - Remote

Overview

Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company’s AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs. Intelligent controls enforce inventory procedures to help prevent future inventory spikes, while predictive capabilities optimize allocation and procurement needs. The result is a data foundation you can trust to move quickly to innovate and support related Industry 4.0 initiatives.

Verusen is venture-backed by leading investors from San Francisco to Boston, and is a Signature Company at Georgia Tech’s Advanced Technology Development Center (ATDC). Partnerships including SAP and Accenture. Verusen is a portfolio company of SAP.iO.

In Short

• Drive customer retention through renewals, and help execute upsell and cross-sell opportunities
• Gain a deep understanding of customer needs and help customers achieve success with the Verusen platform and knowledge base
• Develop strong relationships with our customers to become a trusted partner
• Craft and prioritize initiatives for the customer journey that facilitates long-term value
• Help drive new product capability rollouts including documentation and training
• Coordinate and deliver quarterly business and partnership reviews
• Work closely with the account team for seamless transitions from onboarding to adoption
• Provide Level 1 support, and triage for Level 2 / 3 technical support
• Be the Verusen liaison for customers

Requirements

• 3+ years cross-functional operational or process improvement experience in MRO Supply Chain Management
• 2+ years of experience as a SaaS customer success or customer support professional
• Functional and Structural knowledge of major ERP/EAM systems such as SAP or Maximo
• Familiarity with tools to analyze customer engagement trends
• Excellent verbal and written communication skills
• Proficient in both English and French Languages
• Experience using tools to track customer requests and trouble tickets
• Strong technical analysis of data with SQL is desirable
• Ability to adapt to fast-moving and changing environment
• Experience in a fast-paced, startup environment is a plus

Benefits

• Learning from the best - passionate co-workers and a hands-on leadership team
• A competitive salary, equity and commission model
• Excellent benefits, including leave policies