Quality Assurance Processor - Remote

Overview

This position involves re-reviewing processed events and assessing the accuracy of the action taken by the previous processors, with an intention to improve throughput to the client and the accuracy of that volume in alignment with the clients documented guidelines.

In Short

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards.
• Update and document errors through reporting related to QA metrics.
• Process escalated queues when needed and record any errors present.
• Participate in employee communication sessions for updates to manuals/laws/software.
• Other office/clerical duties as assigned.

Requirements

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred.
• Working knowledge of processing rules and/or ability to learn client requirements.
• Strong communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Dependability and demonstrated ability to document and report as needed.
• Professionalism and the ability to work well with different groups.
• Self-motivated, quality-driven individual with a strong attention to detail.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite and reporting databases.

Benefits

• Work in a leading company in smart mobility.
• Opportunity to contribute to the development of safe cities.
• Engage with a diverse team and collaborate on innovative solutions.
• Professional growth and development opportunities.
• Work in a supportive and integrity-driven environment.