Customer Success Manager - Remote

Overview

Join Veriforce's Customer Success team as a Customer Success Manager. In this role, you'll be the voice of our customers and a key face of our company. Your success will be measured by your ability to keep customers satisfied, expand their experience, and guide them through their journey with Veriforce.

In Short

• Take ownership of client relationships by understanding their unique needs and objectives.
• Manage client health by monitoring account satisfaction and addressing concerns.
• Identify expansion opportunities and manage the client renewal process.
• Apply project management skills to navigate clients through complex initiatives.
• Conduct business reviews and make on-site client visits.
• Collaborate with various teams to provide comprehensive guidance to clients.
• Develop deep industry and product knowledge.
• Provide insights to inform sales processes and shape the product roadmap.
• Leverage data-driven insights to create strategic account plans.

Requirements

• Exceptional communication skills.
• Resilient attitude to tackle unique challenges.
• Ability to proactively identify and address issues.
• Positive attitude with a track record of driving results.
• Proficiency in data-driven decision-making.
• Strategic planning skills for managing complex accounts.
• Experience managing enterprise clients in relevant fields.

Benefits

• Mission-focused and driven to help bring workers home safe.
• Work with a global team across North America and overseas.
• Great workplace culture.
• 100% paid employee medical and dental insurance.
• Monthly contributions to Health Savings Accounts.
• 401(k) match that is immediately fully vested.
• Outstanding time off benefits.
• Paid time off for volunteer activities.
• Remote work options.