Customer Support Engineer - Japan - Remote

Overview

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services, ensuring exceptional customer experience.

In Short

• Solving interesting cases for Vercel customers.
• Troubleshooting customer issues alongside our engineering team.
• Working with other Vercel teams to provide advice and assistance.
• Developing and improving internal tools.
• Specializing in a few product areas and owning that within the team.
• Improving existing and identifying new internal documentation.
• Assisting Customer Success Managers with Enterprise requests.

Requirements

• Frontend development experience with Next.js.
• Understanding of modern web architecture and frontend frameworks.
• Enjoy engineering solutions to resolve root causes.
• Experienced with incident management and procedural communication.
• Exceptional communication skills.
• Comfortable working with a fully remote team.
• Passion for delivering exceptional customer experience.
• Availability for weekend and on-call work.
• 3+ years experience in a highly technical support role.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and networking opportunities.
• Flexible Time Off.
• WFH budget and necessary gear provided.