Customer Success Engineer, West - Remote

Overview

The Customer Success Engineer at Vercel is responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to enhance the customer experience on the platform.

In Short

• Resolve customer concerns and troubleshoot issues.
• Develop and improve internal tools.
• Work with engineering teams to provide assistance.
• Specialize in specific product areas.
• Improve internal documentation and processes.
• Assist Customer Success Managers with Enterprise requests.
• Work remotely within US West Coast time zones.
• Participate in weekend and on-call work.
• Mentor team members.
• Deliver exceptional customer experiences.

Requirements

• Experience in frontend development, particularly with Next.js.
• Understanding of modern web architecture and frontend frameworks.
• Experience with cloud technologies and serverless computing.
• Exceptional communication skills.
• Experience with incident management.
• Ability to work in a remote, distributed team.
• Passion for customer experience.
• Availability for weekend and on-call work.

Benefits

• Great compensation package and stock options.
• Inclusive healthcare package.
• Mentorship and networking opportunities.
• Flexible vacation policy.
• Remote-friendly work environment.
• Work-from-home budget and gear provided.