MANAGER BACK OFFICE SERVICE ENCAISSEMENT - Remote

Overview

The Manager Back Office Service Encaissement is responsible for overseeing a team and ensuring the efficient management of payment processing and client account updates.

In Short

• Manage a team of approximately 12 collaborators.
• Ensure timely processing of all assigned flows.
• Maintain constant control over flows, correspondence, and emails.
• Improve flow management through critical feedback.
• Participate in operational meetings with clients.
• Handle all client complaints effectively.
• Foster a culture of performance and operational excellence.
• Train and develop team members continuously.
• Ensure compliance with company policies and procedures.
• Promote a positive work environment to motivate the team.

Requirements

• Bac+3 education in production, quality assurance, management control, logistics, or related fields.
• Strong numerical skills and data manipulation abilities.
• Proven leadership experience in a production context.
• Ability to collaborate with various stakeholders.
• Curiosity and dynamism in understanding flow processes.
• Creativity and proficiency in collaborative office tools.
• Excellent organizational skills and project management capabilities.
• Problem-solving skills and stress management abilities.

Benefits

• Inclusive company culture.
• Opportunities for professional development.
• Supportive work environment.
• Engagement in diverse projects.
• Focus on employee well-being.