Team Manager (Hybrid) - Remote

Overview

We are looking for a Team Manager to lead and develop a team focused on delivering excellent customer service in a hybrid work environment.

In Short

• Manage and coach a team for optimal performance.
• Achieve targets related to attrition, absence, and adherence.
• Ensure accurate payroll management.
• Handle escalated customer issues and perform root cause analysis.
• Drive employee engagement through effective communication.
• Ensure all KPIs are met.
• Deliver weekly and monthly performance reports.
• Adhere to HR policies and conduct necessary hearings.
• Work in a hybrid model, balancing office and remote work.
• Flexibility and resourcefulness are key.

Requirements

• Self-motivated with proactive thinking.
• Excellent time management and prioritization skills.
• Strong people management abilities.
• Proven high performance maintenance in teams.
• Excellent communication skills across all levels.
• Knowledge of Microsoft Office applications.
• Ability to manage conflict effectively.
• Flexibility and resourcefulness.

Benefits

• Opportunity for professional growth and development.
• Work in a supportive team environment.
• Hybrid working model for work-life balance.
• Engagement in innovative solutions and projects.
• Contribution to meaningful outcomes for clients and society.