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Service Delivery Lead - Med Tech CRM - Remote

Posted Yesterday
Project Management
Full Time
USA
$80,000 - $200,000/year

Overview

The Service Delivery Lead at Veeva Systems will ensure customer success in the MedTech industry by leading a team focused on the implementation of CRM solutions.

In Short

  • Lead a team for CRM solutions in the MedTech sector.
  • Focus on customer success and operational excellence.
  • Manage staffing and resource allocation for projects.
  • Drive innovative practices for service delivery.
  • Collaborate with cross-functional teams.
  • Onboard and enable team resources.
  • Manage escalations and support sales in pre-sales processes.
  • Cultivate trusted relationships with customers.
  • Provide executive oversight for internal initiatives.
  • Work in a remote environment with required travel.

Requirements

  • 10+ years of experience in Life Sciences with MedTech expertise.
  • 2+ years of management experience.
  • Proven track record in managing complex systems projects.
  • Expertise in enterprise software and system integration.
  • Operational excellence in resource management.

Benefits

  • Medical, dental, vision, and life insurance.
  • Flexible PTO and company-paid holidays.
  • Retirement programs.
  • 1% charitable giving program.
Veeva Systems logo

Veeva Systems

Veeva Systems is a leading provider of cloud-based software solutions for the global life sciences industry. The company specializes in delivering innovative applications that help organizations manage their clinical, regulatory, and commercial operations more efficiently. With a strong focus on customer success and a commitment to quality, Veeva Systems empowers pharmaceutical and biotechnology companies to bring their products to market faster and more effectively.

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