Remote Otter LogoRemoteOtter

Team Lead, Service Delivery - Remote

Posted 5 days ago
Customer Service
Full Time
USA

Overview

The Team Lead is responsible for managing daily operations of the Service Desk, ensuring excellent client support, and developing the team.

In Short

  • Manage daily operations of the Service Desk.
  • Provide exceptional support to clients.
  • Ensure adherence to ITIL best practices.
  • Monitor key performance metrics.
  • Recruit and manage a team of IT professionals.
  • Conduct performance assessments and reviews.
  • Collaborate with Project Management teams.
  • Participate in on-call rotation.
  • Foster a positive learning environment.
  • Drive continuous improvement in services.

Requirements

  • 5-8 years of experience in Technical Support.
  • Previous Service Desk management experience preferred.
  • Excellent communication skills.
  • Ability to explain technical issues clearly.
  • Willingness to provide after-hours support.
  • Legally authorized to work in the USA.

Benefits

  • Unlimited vacation policy.
  • Significant 401k contributions.
  • Opportunities for personal development.
  • Competitive compensation.
  • Supportive company culture.
Resultant logo

Resultant

Resultant is a rapidly growing consulting firm that specializes in assisting public sector clients with their complex IT, data, and management challenges. The company is focused on driving business development and strategy, particularly within the Justice practice, while fostering strong executive-level client relationships. Resultant values collaboration with both internal teams and external stakeholders, and actively promotes its brand at industry events. The firm offers a dynamic work environment with benefits such as unlimited vacation, significant 401k contributions, and opportunities for personal development.

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