Customer Success Manager - Remote

Overview

VAST Data is looking for a Customer Success Manager to join our growing team!

In Short

• Be part of a fast-growing infrastructure company focused on AI.
• Act as the primary contact for customers post-sale.
• Manage customer installations, upgrades, and escalations.
• Build trusted relationships with customers.
• Coordinate customer review meetings.
• Advocate for customer needs and feature requests.
• Ensure customer satisfaction and adoption of products.
• Lead a team of Customer Success members.
• Balance KPIs with customer happiness.
• Work in a fully remote environment.

Requirements

• Customer obsessed and self-starter.
• Highly organized with excellent communication skills.
• Experience in enterprise IT infrastructure and networking.
• Knowledge of Linux system administration.
• Ability to manage customer situations effectively.
• MS or B.Sc. in CS, CE, EE or related fields.
• Willingness to travel around 20% of the time.
• Flexible and adaptable to changing responsibilities.
• Team player with a collaborative mindset.

Benefits

• Opportunity to work in a growing company.
• Be part of a team that makes a real market impact.
• Work in a fully remote environment.
• Engage in continuous improvement initiatives.
• Participate in customer success strategies.