Customer Success Manager - Remote

Overview

VAST Data is looking for a Customer Success Manager to join our growing team!

In Short

• Be part of a fast-growing infrastructure company focused on AI.
• Work with a team of Support Engineers for post-sales activities.
• Manage customer installations, upgrades, and escalations.
• Build trusted relationships with customers.
• Respond quickly to technical support issues.
• Lead customer review meetings.
• Advocate for customer needs and feature requests.
• Ensure full adoption of VAST products.
• Balance KPIs with customer satisfaction.
• Be a self-starter and highly organized.

Requirements

• Customer obsessed and self-motivated.
• Ability to manage time effectively.
• Excellent communication and presentation skills.
• Experience in enterprise IT infrastructure and networking.
• Knowledge of Linux system administration.
• Experience with network configurations and troubleshooting.
• In-depth knowledge of storage and high-performance computing is a plus.
• MS or B.Sc. in CS, CE, EE or related fields.
• Willingness to travel around 20% of the time.
• Team player with a flexible attitude.

Benefits

• Opportunity to contribute to a pivotal time in computing history.
• Work in a fully remote environment.
• Be part of a customer-first innovative team.
• Engage in continuous improvement for customer satisfaction.
• Collaborate with various teams to solve customer problems.