Customer Success Manager (with English and German) - Remote

Overview

The main responsibility is to take care of our clients as about your friends, acting as a liaison between clients and fleet managers.

In Short

• Maintain and develop relationships with clients and subcontractors.
• Continuously communicate and improve cooperation with clients.
• Daily register problem cases and inform/escalate to the internal team.
• Client account management.
• Onboarding of clients.
• Prepare demos of the software and apps.
• Cooperate with the product team.
• Experience in working with business clients is a plus.
• Experience in a startup environment is a plus.

Requirements

• Excellent English and German communication skills, both written and spoken.
• 1+ years experience in SAAS products (customer support, account management, partner management).
• Empathic and proactive communication skills.
• Confident user of MS Office & PC.

Benefits

• A chance to shape the product as we actively develop.
• Autonomy to achieve common goals without micromanagement.
• Opportunities for personal and professional development.
• A dynamic and diverse team with unique backgrounds and interests!
• Medical Insurance for Ukraine.
• Possible business trips around the world to meet with potential clients.
• Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development.