Client Service Representative - Child Care - Remote

Overview

The Client Services Representative role at Vanco involves applying technical expertise and problem-solving skills to build positive relationships with clients in the child care sector.

In Short

• Answer incoming calls and written inquiries promptly and professionally.
• Provide technical expertise to resolve client issues regarding Vanco products.
• Document client inquiries and identify trends using Vanco technologies.
• Perform root cause analysis to improve client experience.
• Maintain confidentiality of privileged information.
• Adhere to company policies and procedures.
• Manage a high volume of calls effectively.
• Communicate well with clients of varying technical aptitudes.
• Collaborate with cross-functional teams to meet organizational objectives.
• Participate in ongoing professional development opportunities.

Requirements

• Previous call center customer service experience.
• Proficient in Microsoft Office products.
• Ability to multitask and manage urgent client requests.
• Strong verbal, written, and mathematical skills.
• Professionalism and strong client focus.
• Team player with a willingness to own responsibilities.
• Action-oriented with decision-making capabilities.
• Excellent communication skills in English.
• Organized with a high degree of accountability.
• Alignment with Vanco's values: Care, Ownership, Growth, Grit.

Benefits

• 100% Employer Paid Health Insurance and other benefits.
• Paid Holidays and 4 weeks PTO.
• Paid days off to volunteer.
• 401(k) Plan with employer match.
• Competitive pay and benefits.
• Collaborative team environment.
• Opportunities for internal promotion.
• Ongoing professional development.
• Impactful work in a rapidly growing company.