Customer Care Manager - Aftersales - Remote

Overview

The Customer Care Manager serves as the primary contact for customers after project completion, addressing inquiries and issues professionally and effectively.

In Short

• Act as the main contact point for customers post-construction.
• Resolve customer issues independently and efficiently.
• Coordinate with internal teams for complex challenges.
• Create a positive customer experience.
• Involved in developing a scalable aftersales process.

Requirements

• Approximately 2 years of relevant experience in customer service roles.
• Demonstrate confidence and responsibility in interactions.
• Maintain composure and empathy in stressful situations.
• Strong service mindset with excellent communication skills.
• Experience in the construction or renewable energy sector is a plus.

Benefits

• Opportunity to create real impact in the energy transition.
• Tools and freedom for personal and professional growth.
• 30 days of vacation and flexible working hours.
• Office perks including coffee, drinks, and team events.
• Additional benefits like JobRad leasing and a monthly tax-free allowance.