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Technical Customer Service Specialist | Quality Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

As a Technical Customer Service Specialist and Quality Manager at Vamo, you will be the technical contact for customers after the installation of heat pumps, ensuring high-quality service and support.

In Short

  • Provide technical support and quality management for electrical work.
  • Act as the first contact for customer inquiries post-installation.
  • Diagnose customer issues remotely and determine solutions.
  • Manage complex cases and facilitate efficient problem resolution.
  • Contribute to the development of a scalable aftersales process.

Requirements

  • Motivated team player with a proactive mindset.
  • Qualified electrician with experience in building installation and customer service.
  • Strong technical knowledge, especially with meter cabinets.
  • Excellent communication skills, especially over the phone.
  • IT affinity and eagerness to work with modern tools.

Benefits

  • 30 days of vacation and flexible working hours.
  • Opportunity to work from home.
  • Access to training courses and personal development opportunities.
  • A vibrant office atmosphere with team events.
  • Comprehensive benefits including bicycle leasing and retirement plans.
Vamo logo

Vamo

Vilor is a forward-thinking company in the climate tech industry, dedicated to creating impactful solutions that help customers significantly reduce their carbon footprint. With a focus on automation and operational efficiency, Vilor integrates various tools and processes to enhance productivity. The company prides itself on its collaborative culture, where team members work closely with department heads to identify opportunities for improvement. Vilor offers a flexible work environment, including options for remote work, and values a strong technical skillset among its employees. The team is committed to making a real difference in the fight against climate change, providing a supportive atmosphere with opportunities for professional growth and development.

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