Remote Otter LogoRemoteOtter

Senior Support Engineer - Remote

Posted 13 weeks ago
Customer Service
Full Time
United Kingdom

Overview

Exeevo is looking for a Senior Support Engineer to join the team, providing exceptional customer support for their AI-powered CRM solutions in the Life Sciences industry.

In Short

  • Serve as the go-to expert for Microsoft Dynamics 365 CRM platform.
  • Provide in-depth support for Dynamics CRM entities, workflows, configurations, and reporting.
  • Take ownership of technical issues and understand customer needs.
  • Manage and prioritize diverse support requests with attention to detail.
  • Troubleshoot and resolve incidents via phone, email, and remote meetings.
  • Collaborate with engineering and product delivery teams.
  • Contribute to project management and support service management activities.

Requirements

  • Experience with Microsoft Dynamics 365 CRM.
  • Strong customer service skills.
  • Ability to troubleshoot technical issues.
  • Excellent communication skills.
  • Attention to detail.

Benefits

  • Work with a skilled and customer-focused team.
  • Opportunity to contribute to innovative CRM solutions.
  • Global presence with diverse team members.
Valsoft Corporation logo

Valsoft Corporation

Valsoft Corporation is a dynamic and innovative company dedicated to delivering cutting-edge software and technology solutions to a diverse customer base across the UK, Australia, and the US. With over 24 years of experience, Valsoft has established itself as a leader in the retail technology sector, providing a comprehensive range of services including software, hardware, payments, and telecoms to more than 10,000 retail locations. The company prides itself on its customer-centric approach, fostering a supportive and agile work environment where employees are encouraged to bring their ideas to life. Valsoft's commitment to excellence has earned it numerous accolades, including the IT Europa SaaS Awards and UK Cloud Awards, making it one of the UK's top innovators in the industry.

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