Practice Development Associate - Remote

Overview

TDO Software is seeking a dynamic and customer-focused professional to act as the primary liaison between our existing clients and the TDO Support team. The ideal candidate will bring a strong background in the dental industry—particularly with endodontic practices—along with the ability to engage effectively with dental office teams.

In Short

• Help push current marketing/sales initiatives by identifying sales targets and opportunities to drive revenue cross selling services
• Meet goals and quotas as defined by supervisor
• Segment customers and evaluate customer satisfaction with these customers
• Nurture existing customer needs
• Build long term relationships with customer accounts
• Advocate for client needs to various departments within the organization
• Reach out at predetermined periods to check in on customers
• Identify common trends across the customer base that will help improve overall customer satisfaction
• Works with marketing to help develop future KOLs
• Attend trade shows and meetings related to the endodontic field to liaise with DSOs and large practices.

Requirements

• Ability to relate professionally to internal teams and clients on a regular basis.
• Act as an elevated point of contact for existing users.
• Identify existing / additional services that will elevate customer efficiency and customer success
• Drive overall customer satisfaction to improve NPS score
• Develop SOPs for future Account Managers
• Manage and remind SaaS users about their conversion to Professional
• Participate and collaborate at the annual user group meeting.
• Documents detailed records of customer interactions, customer accounts and file documents through an online ticketing system.
• Adheres to all rules and regulations outlined in the Employee Handbook.
• Perform related duties as assigned by supervisor

Benefits

• Dynamic work environment
• Opportunity to engage with dental professionals
• Potential for career advancement
• Participation in industry events