ICT Business Analyst - Remote

Overview

We are seeking a highly skilled ICT Business Analyst to bridge the gap between business needs and technology solutions while driving enterprise-level sales growth.

In Short

• Work closely with clients and internal stakeholders to understand business objectives, processes, and technical needs
• Identify opportunities for process improvement and develop solutions aligned with business goals
• Develop and document functional and technical specifications, business requirements, and workflows
• Analyze data and prepare reports to support decision-making and optimize business processes
• Collaborate with software development teams to ensure technical feasibility and alignment with business needs
• Conduct risk analysis and provide recommendations for minimizing business risks
• Lead requirements-gathering sessions, stakeholder interviews, and user testing processes
• Assist in the implementation and integration of IT systems, ensuring seamless transitions and efficiency improvements
• Develop user manuals, training materials, and conduct training sessions for end-users
• Stay up-to-date with industry trends, emerging technologies, and best practices in ICT and business analysis

Requirements

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)
• Proven experience in business analysis and stakeholder relationship management
• Strong analytical and problem-solving skills with a data-driven approach to decision-making
• Excellent communication and stakeholder management skills
• Ability to document technical and business requirements clearly and concisely
• Proficiency in business process modelling, data analysis, and reporting tools
• Experience working with CRM and ERP systems is a plus
• Ability to work independently and manage multiple projects simultaneously
• Strong negotiation and contract management skills
• Willingness to travel as needed to meet with clients and stakeholders
• Australian citizen or permanent resident with the required qualifications and experience

Benefits

• Opportunity to work at the intersection of technology and business strategy
• Exposure to high-profile enterprise clients and projects
• A dynamic, fast-paced work environment with career growth opportunities
• Competitive compensation and benefits package