We are seeking a highly skilled ICT Business Analyst to bridge the gap between business needs and technology solutions while driving enterprise-level sales growth.
In Short
Work closely with clients and internal stakeholders to understand business objectives, processes, and technical needs
Identify opportunities for process improvement and develop solutions aligned with business goals
Develop and document functional and technical specifications, business requirements, and workflows
Analyze data and prepare reports to support decision-making and optimize business processes
Collaborate with software development teams to ensure technical feasibility and alignment with business needs
Conduct risk analysis and provide recommendations for minimizing business risks
Lead requirements-gathering sessions, stakeholder interviews, and user testing processes
Assist in the implementation and integration of IT systems, ensuring seamless transitions and efficiency improvements
Develop user manuals, training materials, and conduct training sessions for end-users
Stay up-to-date with industry trends, emerging technologies, and best practices in ICT and business analysis
Requirements
Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)
Proven experience in business analysis and stakeholder relationship management
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Excellent communication and stakeholder management skills
Ability to document technical and business requirements clearly and concisely
Proficiency in business process modelling, data analysis, and reporting tools
Experience working with CRM and ERP systems is a plus
Ability to work independently and manage multiple projects simultaneously
Strong negotiation and contract management skills
Willingness to travel as needed to meet with clients and stakeholders
Australian citizen or permanent resident with the required qualifications and experience
Benefits
Opportunity to work at the intersection of technology and business strategy
Exposure to high-profile enterprise clients and projects
A dynamic, fast-paced work environment with career growth opportunities