Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for building strong relationships with customers to ensure they achieve success using our products and services.

In Short

• Build strong, long-lasting relationships with customers through regular check-ins and proactive engagement.
• Identify upsell and cross-sell opportunities by understanding customer goals.
• Gain an in-depth understanding of our product offering.
• Identify and mitigate risks of customer churn.
• Coordinate with the Professional Services Manager during the implementation process.
• Serve as the primary point of contact for assigned customers.
• Work closely with sales, marketing, product, and support teams.
• Track and report on key customer success metrics.
• Respond to customer inquiries and troubleshoot issues.

Requirements

• Strong communication and relationship management skills.
• Experience in customer success or account management.
• Ability to understand customer needs and provide tailored solutions.
• Proficiency in tracking customer success metrics.
• Problem-solving skills to address customer issues.

Benefits

• Opportunity to work with a leading software provider.
• Engagement with a diverse range of industries.
• Potential for career growth within the company.
• Collaborative work environment.