Client Support Representative Level 1 - Remote

Overview

We are hiring at InnQuest Software for a Customer Support Representative to join our growing Hospitality Management Software team in North America!

In Short

• Provide support for all InnQuest products.
• Facilitate case management and solutions.
• Assess and diagnose client issues.
• Articulate solutions via telephone, e-mail, and chat.
• Ensure high customer satisfaction.
• Experience in Hotel Front Desk Operations preferred.
• Work in a remote model.
• Participate in shift rotation.
• Monitor and respond to user-reported issues.
• Log client issues and follow up on unresolved issues.

Requirements

• Minimum 2+ years experience in Hotel Front Desk Operations or Hotel Front Office Management.
• roomMaster hospitality management software experience is highly advantageous.
• Experience in technical support and troubleshooting skills.
• High knowledge of Windows operating systems and basic networking concepts.
• Technical certification is a plus.
• Ability to multi-task effectively.
• Excellent communication skills required.
• Fluent in English, both written and verbal.
• Legally authorized to work in the United States.

Benefits

• Work from anywhere in the US.
• Opportunity to work with a global team.
• Access to industry-leading software solutions.
• Professional development opportunities.
• Supportive work environment.