Regional Owner Success Coordinator - Remote

Overview

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners, ensuring they receive fast, professional answers to their account-related questions.

In Short

• Provide account support to vacation homeowners.
• Assist owners with compliance to permitting regulations.
• Onboard new owners.
• Research and resolve revenue concerns.
• Ensure fast and professional responses to complicated questions.
• Collaborate with internal departments.
• Manage finances and account-related programs.
• Handle owner terminations and contracts.
• Work in a fast-paced environment.
• Other duties as assigned.

Requirements

• Home office with a private workspace.
• High-speed internet connection.
• Outstanding verbal and written communication skills.
• Excellent organization and time management skills.
• Ability to handle difficult conversations with professionalism.
• Creative problem-solving skills.
• Comfortable using G Suite.
• Adaptability in a changing work environment.
• Ability to multi-task and use various systems.
• Attention to detail and follow-up skills.

Benefits

• Health/dental/vision insurance based on hours worked.
• 401K retirement savings plan with company match.
• Paid vacation and sick time.
• Employee discounts.
• Employee Assistance Program (EAP).