Regional Owner Success Coordinator - Remote

Overview

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions, compliance to permitting regulations, onboarding new owners, and researching and resolving revenue concerns.

In Short

• Provide account support to vacation homeowners.
• Assist owners with account-related questions and compliance.
• Onboard new owners and resolve revenue concerns.
• Manage owner success, including revenue management.
• Collaborate with internal departments to provide accurate information.
• Handle difficult conversations professionally.
• Maintain a private workspace with high-speed internet.
• Utilize G Suite and other systems effectively.
• Adapt to a fast-paced work environment.
• Provide impeccable follow-up skills.

Requirements

• Outstanding verbal and written communication skills.
• Excellent organization and time management skills.
• Ability to handle difficult conversations with professionalism.
• Creative problem-solving capabilities.
• Comfortable using G Suite.
• Ability to multi-task and use various systems.
• Attention to detail.
• Impeccable follow-up skills.

Benefits

• Health/dental/vision insurance based on hours worked.
• 401K retirement savings plan with company match.
• Paid vacation and sick time.
• Employee assistance program.
• Employee discounts.
• Flexible spending accounts based on hours worked.
• More benefits available on the company careers page.