Regional Owner Success Coordinator - Remote

Overview

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners, assisting owners with account-related questions and ensuring compliance with permitting regulations.

In Short

• Provide account support to vacation homeowners.
• Assist owners with compliance to permitting regulations.
• Onboard new owners effectively.
• Research and resolve revenue concerns.
• Ensure fast, professional answers to owners' questions.
• Collaborate with internal departments for accurate information.
• Handle difficult conversations with professionalism.
• Manage finances, including statements and portfolio analysis.
• Work in a fully remote environment.
• Flexibility in scheduling to meet guest and homeowner needs.

Requirements

• 1 - 2 years of customer service/call center experience.
• Experience in the hotel, hospitality, or vacation industry preferred.
• Ability to multi-task and use various systems and tools.
• Attention to detail and problem-solving skills.
• Tech-savvy and comfortable with digital applications.
• Dependable and self-motivated.
• Comfortable communicating with clients both online and in person.
• Ability to handle difficult conversations gracefully.
• Strong communication skills.
• Willingness to adapt to a dynamic work environment.

Benefits

• Health/dental/vision insurance based on hours worked.
• 401K retirement savings plan with employer match.
• Paid vacation and sick time.
• Employee discounts and assistance programs.
• Flexible spending accounts based on hours worked.
• Employer-sponsored supplemental benefits.
• Opportunities for professional growth and development.
• Work from home with a reliable internet connection required.
• Dynamic work environment with changing schedules.
• Supportive and collaborative team culture.