Partner Support Agent - Remote

Overview

We are searching for a friendly Partner support agent with focus on Partner inquiries, integration-related questions coming from our partners.

In Short

• Be primary point of contact for partners with integration-related inquiries via Zendesk.
• Support partners with their technical inquiries and questions.
• Take ownership of integration activations requests.
• Escalate complex issues to the correct teams.
• Demonstrate deliverables in terms of KPIs and service level agreements.
• Proactively identify common problems and give qualitative feedback.

Requirements

• Excellent communication skills in German and English.
• Confident with tools such as Zendesk, Jira, remote support tools and Pipedrive.
• Ability to maintain great expertise of our Partners, product and policies.
• Troubleshooting & a creative mindset for Problem-solving.
• Sound judgment, attention to details, Self-motivation and consistent high quality performance.
• Ability to work with a set schedule and prioritize tasks.

Benefits

• Free Urban Sports Club L Pro Membership + Friends and Family Discount.
• Flexible Work Model with hybrid setup.
• Extended Remote Work Options.
• 30 days of paid vacation plus two additional days for volunteering.
• Annual budget of €1,000 for professional growth.
• Engaging Team Culture with regular events.