Windows 365 Technical Support Consultant - Remote

Overview

An overview paragraph about the job

In Short

• Provide remote assistance to customers with Windows 365 issues.
• Work Mondays-Fridays between 9 pm-5 am UTC or weekends.
• Diagnose and resolve customer issues related to Windows 365.
• Document and update customer cases in management systems.
• Escalate complex issues to appropriate teams.
• Participate in training and certification programs.
• Provide feedback to improve service quality.
• Communicate with customers via phone, chat, and email.
• Work on issues like provisioning, authentication, and performance.
• Utilize various tools for troubleshooting customer issues.

Requirements

• Minimum 2 years of technical support experience.
• Strong knowledge of Windows 365 and related technologies.
• Excellent communication and interpersonal skills.
• Fluent in English, both written and spoken.
• Familiarity with cloud computing concepts.
• Understanding of networking concepts and troubleshooting tools.
• Knowledge of Microsoft security solutions.
• Familiarity with Microsoft Endpoint Manager and Active Directory.
• Self-motivated and proactive attitude.
• Flexible and adaptable to a dynamic environment.

Benefits

• Join a fortune 500 client.
• Join a network of M365 Specialists.