Technical Advisor - Korean - NPP - Remote

Overview

Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe. One of our clients; an American multinational technology company, is in search of a Korean speaking M365 Technical Advisor. We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor – Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. This position requires 40 hours availability per week. The Microsoft 365 Technical Support Advisor – Engineer will also provide technical support and advice to our customers and help them with the New Product Playbook. The ideal candidate will have a strong technical background in Microsoft 365 products and services, as well as excellent communication and problem-solving skills. Also, written skills are a must.

In Short

• Review the feedback provided about new products.
• Identify the type of insights we have gathered on the teams channel.
• Track insights and identify bugs.
• Help creating readiness, guidelines and Q&A.

Requirements

• At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Solid understanding of Microsoft 365 workloads, specialized in at least one workload.
• Active listening skills.
• Experience in technical troubleshooting.
• Outstanding customer service skills.
• Device requirements including Windows 10 Pro, minimum 8 GB RAM, and Ethernet connection.
• Background check required.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.