M365 Technical Advisor - Remote

Posted 15 weeks ago

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
These questions will come through chats and phone calls.
The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
Candidates must have Windows 10 Pro (with the latest updates installed) on their device.
A work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location) is required.
A microphone/headset with noise cancellation system and webcam capability is necessary.
We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture.
The candidate should demonstrate technical drive and relationship-building skills.
Advisory or technical implementation experience is preferred.
Strong consultative skills in a Microsoft 365 environment are essential.

MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
RAVE experience is a plus but not required.
Device requirements include a computer not joined to another company’s domain, Windows 10 Pro, minimum of 8 GB RAM, Core i3 processor, and minimum of 256GB Hard disk.
LAN required for security; freelancers will not connect using WiFi.
A minimum of 25 Mbps download speed & 10 Mbps upload speed is necessary.
No 3rd-party antivirus software installed.
Media devices must be Teams compliant.
Microphone/headset with background noise canceling is required.
Webcam, preferably compatible with Windows Hello Technology.