M365 Technical Advisor - Remote

Overview

We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor – Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products.

In Short

• Provide technical support and advice to customers.
• Gather insights and feedback on new products.
• Identify bugs and track insights.
• Create readiness, guidelines, and Q&A.
• Must be available 40 hours per week.
• Excellent communication and problem-solving skills required.
• Experience in Microsoft 365 administration and consultancy.
• Specialization in at least one Microsoft 365 workload.
• Active listening and customer service skills are essential.
• Background check required for this contract.

Requirements

• At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Solid understanding of Microsoft 365 workloads.
• Specialization in Microsoft Exchange Online, SharePoint Online, Teams, Office, One Drive for Business, or Identity Management Solutions.
• Technical troubleshooting experience.
• Outstanding customer service skills.
• Device requirements include a dedicated computer and specific hardware specifications.

Benefits

• Work with a fortune 500 company.
• Join a community of passionate technical experts.
• Work with futuristic M365 products.