Director of Platform Operations – Infrastructure - Remote

Overview

As the Director of Platform Operations, you’ll lead the evolution of Upwork’s foundational infrastructure, ensuring our platform’s resilience, scalability, and innovation-readiness.

In Short

• Lead global operations for core infrastructure platforms including Kubernetes, CI/CD systems, and enterprise integrations.
• Define and execute the roadmap for secure, multi-tenant infrastructure.
• Drive automation for build and release processes and incident response.
• Oversee platform-wide observability including logging and monitoring.
• Partner with AI platform teams for next-gen infrastructure operationalization.
• Recruit, mentor, and scale a high-performing globally distributed team.
• Represent infrastructure operations in strategic planning and architectural reviews.

Requirements

• Proven experience (10+ years) in software engineering with 3+ years leading infrastructure teams.
• Deep technical expertise in cloud-native systems and Kubernetes.
• Experience designing and scaling AI/ML platforms.
• Demonstrated success in building reusable self-service platforms.
• Exceptional communication and collaboration skills.

Benefits

• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan.