Microsoft 365 Technical Advisor (Polish) - Remote

Overview

An overview paragraph about the job

In Short

• Providing technical support to customers via phone, email, or chat, and resolving technical issues related to Microsoft 365 products and services.
• Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
• Educating customers on the use of Microsoft 365 products and services, and providing guidance on best practices for improving productivity and collaboration.
• Helping customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
• Advising customers on the different subscription plans and features available, and helping them to choose the plan that best meets their needs and budget.
• Guiding customers through the process of upgrading from a trial subscription to a permanent subscription, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
• Keeping up-to-date with the latest updates and enhancements to Microsoft 365, and communicating these changes to customers as appropriate.
• Documenting technical issues and solutions in a knowledge base for future reference.
• Collaborating with other technical support engineers and cross-functional teams to resolve complex technical issues.

Requirements

• You have proficiency in both English and Polish languages.
• You possess at least 2 years of experience in one or more of the following areas: Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• You have a solid general understanding of Microsoft 365 workloads and are specialized in at least one of the following workloads: Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Teams, Microsoft Office, Microsoft One Drive For Business, Microsoft Identity Management Solutions.
• You possess active listening skills.
• Have experience in technical troubleshooting.
• Outstanding Customer service skills.
• You’re required to meet the following device requirements: Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools.

Benefits

• Fortune 500 Client
• Competitive Pay
• Remote Work