Microsoft 365 Technical Advisor (Polish) - Remote

Posted 16 weeks ago

An overview paragraph about the job

Providing technical support to customers via phone, email, or chat, and resolving technical issues related to Microsoft 365 products and services.
Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
Educating customers on the use of Microsoft 365 products and services, and providing guidance on best practices for improving productivity and collaboration.
Helping customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
Advising customers on the different subscription plans and features available, and helping them to choose the plan that best meets their needs and budget.
Guiding customers through the process of upgrading from a trial subscription to a permanent subscription, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
Keeping up-to-date with the latest updates and enhancements to Microsoft 365, and communicating these changes to customers as appropriate.
Documenting technical issues and solutions in a knowledge base for future reference.
Collaborating with other technical support engineers and cross-functional teams to resolve complex technical issues.

You have proficiency in both English and Polish languages.
You possess at least 2 years of experience in one or more of the following areas: Microsoft 365 administration, consultancy, deployment, migration, or technical support.
You have a solid general understanding of Microsoft 365 workloads and are specialized in at least one of the following workloads: Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Teams, Microsoft Office, Microsoft One Drive For Business, Microsoft Identity Management Solutions.
You possess active listening skills.
Have experience in technical troubleshooting.
Outstanding Customer service skills.
You’re required to meet the following device requirements: Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools.