Microsoft 365 Technical Advisor (Business Assist) - Remote

Overview

An overview paragraph about the job

In Short

• Provide technical solutions to customers in the Microsoft Business Assist support program.
• Use troubleshooting knowledge to fix customer issues.
• Help customers utilize Microsoft 365 workloads effectively.
• Provide technical support via phone, email, or chat.
• Identify and troubleshoot connectivity and application issues.
• Educate customers on Microsoft 365 best practices.
• Advise on subscription plans and features.
• Guide customers through upgrading subscriptions.
• Document technical issues for future reference.
• Collaborate with other teams to resolve complex issues.

Requirements

• At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Solid understanding of Microsoft 365 workloads.
• Preferred: Dedicated laptop or PC with specific requirements.
• Minimum internet speed requirements.
• Background check required for this contract.

Benefits

• Participate in community and diversity programs.