Microsoft 365 Team Lead (English) - Remote

Overview

One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, English Speaking Team Lead for Microsoft 365 products. As a visionary leader in this critical role, you'll spearhead the client's global, remote team, driving them towards unparalleled service delivery, customer satisfaction, and product-led growth (PLG). This role demands not just expertise in Microsoft 365 but also a dynamic approach to leadership in a remote, gig-based workforce. We are looking for extraordinary leaders in remote team, technical support, product led growth management. The leader will be brilliant in innovating and experimenting.

In Short

• Lead a global, remote team of technical specialists.
• Foster a culture of flexibility, innovation, and continuous learning.
• Drive product-led growth by empowering your team.
• Champion diversity and inclusion within the team.
• Maintain a proactive approach to case management.
• Collaborate with Operations Leads for continuous improvement.
• Implement outcome-based performance metrics.
• Demonstrate exceptional problem-solving skills.
• Engage in strategic planning and execution.
• Act as a champion for diversity and inclusion.

Requirements

• Excellent verbal and written communication in English.
• Extensive experience in leading remote technical support teams.
• Outstanding leadership capabilities.
• A track record of driving customer satisfaction.
• Advanced analytical skills.
• Strong knowledge of Microsoft Teams and related technologies.
• Understanding of Windows 365 and its deployment.
• Basics of cloud computing and Microsoft Azure fundamentals.
• Deep knowledge of Windows 10 and Windows 11.
• Superior communication and interpersonal skills.

Benefits

• Flexibility to work remotely from anywhere in the world.
• A role that presents both challenges and rewards.
• A dynamic team environment with opportunities for advancement.
• A competitive compensation package.