M365 Technical Advisor - Reactive Trials nurturing (English) - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Provide technical support for Microsoft 365 subscriptions.
• Respond to technical advisory and implementation questions.
• Handle requests via chats and phone calls.
• Assist customers in troubleshooting M365 tools.
• Gather customer insights to enhance usage of M365 products.
• Must have a dedicated work environment with specific device requirements.
• Strong knowledge of Microsoft 365 technical architecture is required.
• Advisory or technical implementation experience is preferred.
• Certifications like MVP, MCT, MCSA, MCSE are a plus.
• Remote work opportunity with competitive pay.

Requirements

• Experience in technical support or advisory roles.
• Strong consultative skills in a Microsoft 365 environment.
• Windows 10 Pro or Windows 11 Pro required.
• Minimum 16GB RAM and specific hardware requirements.
• Must have a reliable internet connection.
• Ability to work in a dedicated environment without distractions.
• Experience with Microsoft Teams and related tools.
• Immediate availability is required.

Benefits

• Work with a Fortune 500 client.
• Competitive pay.
• Remote work flexibility.