M365 Technical Advisor - Reactive Trials nurturing (English) - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
• These questions will come through chats and phone calls.
• The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
• Candidates must have Windows 10 Pro (with the latest updates installed) on their device.
• Must have a work environment conducive to the job with internet speeds of 25 Mbps or greater.
• Looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture.
• Demonstrate technical drive and relationship-building to guide customers.
• Advisory or technical implementation experience is required.
• Strong consultative skills in a Microsoft 365 environment are necessary.
• RAVE experience is a plus but not required.

Requirements

• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• Dedicated Laptop or PC with no additional work or personal software installed.
• Operating System: Windows 11 Pro compatible.
• Minimum of 16GB RAM.
• At least Intel 8th generation processor or equivalent in AMD.
• Minimum of 160GB SSD with 64 GB free space for the partition.
• LAN required; freelancers will not connect using WiFi.
• Internet Speed: Minimum of 50 Mbps upload/download speed.
• Webcam required and must be Microsoft Teams compatible.
• Microphone and Headset required with background noise cancellation.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.