M365 Technical Advisor (Proactive Trials Nurturing) - Remote

Overview

One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, engaging English speaking M365 Technical advisor consultant with knowledge of M365 products.

In Short

• Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
• These questions will come through chats and phone calls.
• The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
• Candidates must have Windows 10 Pro (with the latest updates installed) on their device.
• Excellent English speaking and writing skills are required.
• A work environment conducive to the job is necessary (with internet speeds of 25 Mbps or greater that’s not in a shared location).
• A microphone/headset with noise cancellation system and webcam capability is required.
• Candidates must be available immediately.
• Looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture.
• Demonstrate technical drive and relationship-building skills.

Requirements

• Advisory or technical implementation experience.
• Strong consultative skills in a Microsoft 365 environment.
• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• RAVE experience (a plus but not required).
• Device Specifications: Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools.
• Windows 10 Pro (latest updates installed).
• Minimum of 8 GB RAM (16 is recommended).
• Core i3 processor (i5 is recommended).
• Minimum of 256GB Hard disk (256 SSD is recommended).
• LAN (local access network) required.
• A minimum of 25 Mbps download speed & 10 Mbps upload speed.
• No 3rd-party antivirus software installed.
• Media devices that are Teams compliant.
• Microphone/headset with background noise canceling (not a phone headset).
• Webcam, preferably compatible with Windows Hello Technology.

Benefits

• All your information will be kept confidential according to EEO guidelines.