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M365 Technical Advisor (Proactive Trials Nurturing) - Remote

Posted 28 weeks ago

Overview

One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, engaging English speaking M365 Technical advisor consultant with knowledge of M365 products.

In Short

  • Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
  • These questions will come through chats and phone calls.
  • The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
  • Candidates must have Windows 10 Pro (with the latest updates installed) on their device.
  • Excellent English speaking and writing skills are required.
  • A work environment conducive to the job is necessary (with internet speeds of 25 Mbps or greater that’s not in a shared location).
  • A microphone/headset with noise cancellation system and webcam capability is required.
  • Candidates must be available immediately.
  • Looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture.
  • Demonstrate technical drive and relationship-building skills.

Requirements

  • Advisory or technical implementation experience.
  • Strong consultative skills in a Microsoft 365 environment.
  • MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
  • RAVE experience (a plus but not required).
  • Device Specifications: Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools.
  • Windows 10 Pro (latest updates installed).
  • Minimum of 8 GB RAM (16 is recommended).
  • Core i3 processor (i5 is recommended).
  • Minimum of 256GB Hard disk (256 SSD is recommended).
  • LAN (local access network) required.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed.
  • No 3rd-party antivirus software installed.
  • Media devices that are Teams compliant.
  • Microphone/headset with background noise canceling (not a phone headset).
  • Webcam, preferably compatible with Windows Hello Technology.

Benefits

  • All your information will be kept confidential according to EEO guidelines.

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