M365 Support Engineer - Remote

Overview

As an M365 Support Engineer, you will provide technical support and advice to customers using Microsoft 365, helping them maximize their subscriptions and resolve any issues during their trial phase.

In Short

• Respond to technical advisory and implementation questions regarding M365 tools.
• Handle requests through chats and phone calls.
• Assist with admin knowledge of the M365 web application.
• Help customers register and buy domains, and install Office.
• Utilize troubleshooting skills to resolve customer issues.
• Build relationships with customers to guide them effectively.
• Must have a suitable work environment with high-speed internet.
• Technical certifications such as MVP or MCSE preferred.
• Dedicated laptop or PC with specific requirements needed.
• Remote work opportunity with competitive pay.

Requirements

• Experience in advisory or technical implementation.
• Strong consultative skills in a Microsoft 365 environment.
• Familiarity with M365 technical architecture.
• Ability to troubleshoot and resolve technical issues.
• Must have Windows 10 Pro or Windows 11 Pro with specific settings.
• Minimum 16GB RAM and specific processor requirements.
• Must meet device and internet speed requirements.
• Experience with dual monitors preferred.
• Excellent communication skills.
• Ability to work independently in a remote setting.

Benefits

• Work for a Fortune 500 client.
• Competitive pay.
• Opportunity for remote work.
• Gain experience in a multinational technology environment.
• Potential for long-term engagement.
• Supportive team environment.
• Access to professional development resources.
• Flexible working hours.
• Work with cutting-edge technology.
• Build valuable relationships with clients and partners.