M365 Grace Period Support - Remote

Overview

We are seeking skilled and experienced M365 Grace Period Support. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

In Short

• Work with customers on M365 subscriptions in grace period.
• Assist customers in re-adding payment methods.
• Strong command of the English language required.
• Experience with Microsoft 365 web applications.
• Excellent problem-solving and communication skills.
• Ability to build relationships with clients.
• Device specifications must be met for remote work.
• Background and identity checks required.
• Fixed pay based on tickets assigned/solved.
• Collaborate with a dynamic team.

Requirements

• Strong command of the English language.
• Superior communication skills including active listening.
• General knowledge on M365 technologies.
• Experience with Microsoft 365 web applications.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and the ability to build relationships.
• Ability to speak a second language may be advantageous.

Benefits

• Work with a leading technology company.
• Be part of innovation and customer satisfaction.
• Collaborate with subject matter experts.
• Timely and effective case resolution.
• Confidential handling of information.