M365 Grace Period Support Specialist - Remote

Overview

Upwork is seeking an M365 Grace Period Support Specialist to assist English-speaking clients with their Microsoft 365 subscriptions during the grace period. The role involves proactive communication and problem-solving to ensure customer satisfaction.

In Short

• Support clients with M365 subscriptions in the grace period.
• Proactively contact customers regarding payment issues.
• Assist customers in re-adding payment methods.
• Work with a leading American multinational technology company.
• Requires strong communication skills in English and Spanish.
• Knowledge of M365 technologies is essential.
• Problem-solving and interpersonal skills are crucial.
• Remote work opportunity.
• Device requirements for project engagement.
• Competitive pay with a Fortune 500 client.

Requirements

• Strong command of English and Spanish.
• Superior communication skills including active listening.
• General knowledge of M365 technologies (Exchange, SharePoint, Teams, etc.).
• Experience with Microsoft 365 web applications.
• Excellent problem-solving skills.
• Strong interpersonal and persuasion skills.
• Positive attitude and relationship-building abilities.
• Ability to speak a second language is a plus.

Benefits

• Competitive pay.
• Remote work flexibility.
• Opportunity to work with a Fortune 500 client.
• Gain experience with cutting-edge technology.