Spanish Speaking M365 Grace Period Support Specialist - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for a Spanish Speaking M365 Grace Period Support Specialist. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

• Support Spanish Speaking clients with M365 subscriptions in grace period.
• Proactively contact customers to provide solutions.
• Assist customers in re-adding payment methods.
• Strong command of English and Spanish required.
• General knowledge of M365 technologies is essential.
• Excellent problem-solving and communication skills needed.
• Remote work opportunity with a Fortune 500 client.
• Competitive pay offered.
• Device specifications must be met for security.
• Background and identity checks required for onboarding.

Requirements

• Strong command of the English and Spanish language.
• Superior communication skills including active listening.
• General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.).
• Experience with Microsoft 365 web applications and feature sets.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and the ability to build relationships with clients.
• Ability to speak a second language may be advantageous.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.