M365 Grace Period Support Specialist - Remote

Overview

The client is seeking skilled and experienced M365 Grace Period Support Specialist to support English Speaking clients. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period.

In Short

• Support English speaking clients with M365 subscriptions.
• Proactively contact customers in “Grace” period.
• Assist customers in re-adding payment methods.
• Strong command of the English language required.
• General knowledge of M365 technologies needed.
• Excellent problem-solving and communication skills.
• Experience with Microsoft 365 web applications.
• Ability to build relationships with clients.
• Device requirements include a dedicated laptop or PC.
• Remote work opportunity with competitive pay.

Requirements

• Strong command of the English language.
• Superior communication skills including active listening.
• General knowledge on M365 technologies.
• Experience with Microsoft 365 web applications.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and relationship-building skills.
• Ability to speak a second language may be advantageous.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.