M365 Grace Period Support Engineer - Remote

Overview

As an M365 Grace Period Support Engineer, you will proactively assist English-speaking clients with their M365 subscriptions, ensuring they can re-add their payment methods and maintain their services.

In Short

• Provide support to customers in the M365 grace period.
• Assist clients in re-adding payment methods.
• Communicate effectively in English and Spanish.
• Utilize M365 technologies such as Exchange and SharePoint.
• Handle customer inquiries with superior communication skills.
• Maintain a positive attitude and build client relationships.
• Work remotely with specific device requirements.
• Possess strong problem-solving and interpersonal skills.
• Have a dedicated work environment with required specifications.
• Be part of a dynamic team supporting a Fortune 500 client.

Requirements

• Strong command of English and Spanish.
• Experience with Microsoft 365 web applications.
• Excellent problem-solving skills.
• Ability to build relationships with clients.
• Good listening and communication skills.
• Positive attitude and persuasive skills are a plus.
• Device requirements include Windows 11 Pro and specific hardware.
• Minimum 16GB RAM and a dual monitor setup preferred.
• Internet speed of at least 50 Mbps is required.
• Compliance with antivirus and software requirements.

Benefits

• Competitive pay.
• Remote work opportunity.
• Support from a leading technology company.
• Opportunity to work with a Fortune 500 client.
• Dynamic team environment.