Principal, Business Operations, Payments - Remote

Overview

Upwork is seeking a Principal of Business Operations to drive strategic initiatives, planning, and execution within its key business units, working closely with senior leadership to optimize operations and support decision-making through analytics.

In Short

• Drive strategic planning and execution by aligning business unit goals with company-wide priorities.
• Support leadership in developing and tracking goals, initiatives, and key performance indicators.
• Manage core business operations processes including headcount planning, budgeting, and vendor management.
• Coordinate across product, finance, operations, and other stakeholders.
• Optimize communication and reporting for initiatives.
• Improve organizational efficiency by implementing best practices.
• Use data and analytics to assess business performance and guide strategic decisions.

Requirements

• 7+ years of experience in business operations, strategy, or program management.
• Proven ability to drive initiatives in cross-functional settings.
• Strong analytical skills and comfort using data for decision-making.
• Skilled at managing multiple projects in a dynamic environment.
• Exceptional communicator with experience presenting insights to senior stakeholders.
• A continuous improvement mindset with a passion for effective processes.
• Familiarity with headcount planning and budgeting is a plus.

Benefits

• Comprehensive medical insurance for you and your family.
• Unlimited paid time off.
• 401(k) plan with matching contributions.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan.