M365 Grace Period Support - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for an M365 Grace Period Support. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

• Work Monday to Friday between 1 pm and 9 pm UTC.
• Proactively contact customers with M365 subscriptions in “Grace” period.
• Assist customers in re-adding their payment methods.
• Strong command of the English language required.
• Experience with Microsoft 365 web applications.
• Excellent problem-solving and interpersonal skills.
• Ability to build relationships with clients.
• Device specifications required for the role.
• Background check and identity verification needed.
• Competitive pay and remote work opportunity.

Requirements

• Strong command of the English language.
• Superior communication skills including active listening.
• General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.).
• Experience with Microsoft 365 web applications and feature sets.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and the ability to build relationships with clients.
• Ability to speak a second language may be advantageous.

Benefits

• Collaborate with subject matter experts.
• Be a part of innovation and customer satisfaction.
• Work with a Fortune 500 client.
• Competitive pay.
• Remote work opportunity.