M365 Administrator - Remote

Overview

In this role, you’ll provide technical solutions to customers who are in the (paid) Microsoft Business Assist support program and additionally provide technical advice to the same customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Use troubleshooting knowledge and tools to fix customer issues.
• Approach customers to understand their business needs.
• Provide guidance on using Microsoft 365 subscriptions and workloads.
• Resolve technical issues related to Microsoft 365 products and services.
• Identify and troubleshoot connectivity problems and security concerns.
• Educate customers on best practices for productivity and collaboration.
• Advise on subscription plans and features.
• Guide customers through upgrading from trial to permanent subscriptions.
• Document technical issues and solutions in a knowledge base.
• Collaborate with other teams to resolve complex issues.

Requirements

• At least 2 years of experience in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
• Solid understanding of Microsoft 365 workloads.
• Specialization in at least one Microsoft 365 workload.
• Computer not joined to another company’s domain.
• Windows 10 Pro with minimum 8 GB RAM.
• Ethernet connection required.
• Background check required.

Benefits

• Remote work.
• Join a multinational technology company.
• Fosters community, social good, diversity, and inclusion.