M365 Administrator - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

In Short

• Handle IT tickets via phone, email, and chat.
• Document cases and ensure follow-up on active cases.
• Participate in weekly meetings and workshops.
• Manage and troubleshoot M365 applications.
• Experience with Exchange Online and SharePoint Online.
• Knowledge of DNS and ADFS.
• Basic PowerShell knowledge required.
• Ability to deploy apps in Microsoft 365 environment.
• High level of English fluency required.
• Participate in community and diversity activities.

Requirements

• Highly innovative and solution-oriented.
• Experience with DirectSyn (AD Connect) setup.
• Ability to build team competency.
• Computer not joined to another company’s domain.
• Windows 10 Pro with minimum specifications.
• Minimum 10 Mbps Internet connection required.
• No 3rd-party antivirus software installed.
• Microphone/headset with noise canceling required.
• Webcam compatible with Windows Hello Technology preferred.

Benefits

• Join a program fostering community and social good.
• Engage in diversity and inclusion activities.