M365 Administrator - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Business Advisors to work Monday to Friday between 5 am and 1 pm UTC. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

• Actively engage with customers to understand their business objectives.
• Educate customers on Microsoft 365 products and services.
• Assist customers in evaluating the potential benefits of a Microsoft 365 subscription.
• Advise on different subscription plans and features.
• Guide customers through new subscriptions or enhancing existing ones.
• Stay updated on the latest Microsoft 365 updates and enhancements.
• Document technical issues and solutions in a knowledge base.
• Collaborate with other technical support engineers.
• Ensure a high level of customer success.

Requirements

• Technical advisory or implementation experience in a Microsoft 365 environment.
• Strong consultative and chat communication skills.
• Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
• RAVE experience (a plus but not required).

Benefits

• We value diligence and teamwork.
• Collaborate with subject matter experts and the team.
• Be a part of innovation and customer satisfaction.