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M365 Administrator - Remote

Posted 44 weeks ago

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Business Advisors to work Monday to Friday between 5 am and 1 pm UTC. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

  • Actively engage with customers to understand their business objectives.
  • Educate customers on Microsoft 365 products and services.
  • Assist customers in evaluating the potential benefits of a Microsoft 365 subscription.
  • Advise on different subscription plans and features.
  • Guide customers through new subscriptions or enhancing existing ones.
  • Stay updated on the latest Microsoft 365 updates and enhancements.
  • Document technical issues and solutions in a knowledge base.
  • Collaborate with other technical support engineers.
  • Ensure a high level of customer success.

Requirements

  • Technical advisory or implementation experience in a Microsoft 365 environment.
  • Strong consultative and chat communication skills.
  • Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
  • RAVE experience (a plus but not required).

Benefits

  • We value diligence and teamwork.
  • Collaborate with subject matter experts and the team.
  • Be a part of innovation and customer satisfaction.

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