M365 Administrator - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Administrators (Business Advisors) to work the shift Monday to Friday from 5pm- 1 am UTC. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

In Short

• Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
• Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
• Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
• Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
• Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
• Stay updated on the latest Microsoft 365 updates and enhancements, and communicate these effectively to customers.
• Document technical issues and solutions in a knowledge base.
• Collaborate with other technical support engineers to resolve complex technical issues.
• Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

Requirements

• Technical advisory or implementation experience in a Microsoft 365 environment.
• Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
• Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
• RAVE experience (a plus but not required).

Benefits

• We value diligence and teamwork.
• Collaborate with subject matter experts and the team to ensure timely and effective case resolution.
• Be a part of innovation and customer satisfaction to various large organizations.