M365 Administrator - Remote

Overview

We are seeking skilled and experienced M365 Grace Period Support. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

In Short

• Work between 5 AM-1 PM UTC
• Strong command of the English language
• Superior communication skills including active listening
• General knowledge on M365 technologies
• Experience with Microsoft 365 web applications
• Excellent problem-solving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• Positive attitude and ability to build relationships
• Ability to speak a second language may be advantageous

Requirements

• Computer not joined to another company’s domain
• Windows 10 Pro with latest updates
• Minimum of 8 GB RAM
• Core i3 processor minimum
• Minimum of 256GB Hard disk
• LAN required, no WiFi
• Minimum 25 Mbps download speed
• No 3rd-party antivirus software
• Teams compliant media devices
• Microphone/headset with background noise canceling

Benefits

• Collaborate with subject matter experts
• Be part of innovation and customer satisfaction
• Work in a dynamic team environment